An ideal attorney/client relationship runs smoothly from start to finish. The client is satisfied, refers friends and pays legal fees on time. The attorney enjoys professional, personal and hopefully financial rewards. However, the reality is that issues and problems (many of which are avoidable) can arise at any point during the course of representation.
This program offers a practical and strategic approach to developing and maintaining effective and ethical relationships with law firm clients.
Attendees will learn:
I. Ethical Standards Governing Lawyer Communication (MRPC 1.4)
II. Five Key Points to Address at the Outset of Representation - Essential elements of retainer agreements
III. How to Develop a Strong Client Communication System
IV. Four Keys to Avoiding Miscommunication!
V. Three Documents that Can Help You Avoid Malpractice Exposure. (Includes Discussion of MRPC 1.18)
VI. Strategies for Handling Difficult Client Situations *Obligations Upon Termination of the Relationship (MRPC 1.16)
Modern mediation increasingly brings together parties, counsel, and neutrals across a broad range of...
AI agents — autonomous systems capable of planning, deciding, and acting independently across ...
Objections are among the most powerful — and most misunderstood — tools in a trial lawye...
Every trial lawyer has experienced it: the inner critic before opening statements, the surge of ange...
Adverse and derogatory information often has devastating effects on a contractor's ability to win co...
As the largest purchaser of goods and services in the world, the United States Government requires f...
Perfectionism is often rewarded in the legal profession. It drives attention to detail, thorough pre...
Lawyers lose hundreds of billable and operational hours every year to poorly managed meetings. Unfoc...
"Artificial Intelligence and the Practice of Law" (updated through 2026), is a 50-slide primer desig...
Decentralized Autonomous Organizations (DAOs) and other digital-native structures have moved from ni...