The Ethics of Client Relationship Mastery

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An ideal attorney/client relationship runs smoothly from start to finish. The client is satisfied, refers friends and pays legal fees on time. The attorney enjoys professional, personal and hopefully financial rewards. However, the reality is that issues and problems (many of which are avoidable) can arise at any point during the course of representation. 

This program offers a practical and strategic approach to developing and maintaining effective and ethical relationships with law firm clients.

Attendees will learn:

I. Ethical Standards Governing Lawyer Communication (MRPC 1.4)

II. Five Key Points to Address at the Outset of Representation - Essential elements of retainer agreements

III. How to Develop a Strong Client Communication System

IV. Four Keys to Avoiding Miscommunication! 

V. Three Documents that Can Help You Avoid Malpractice Exposure. (Includes Discussion of MRPC 1.18)

VI. Strategies for Handling Difficult Client Situations *Obligations Upon Termination of the Relationship (MRPC 1.16)

 

To register for the upcoming live webinar, please Click Here