Fair Debt Collection Practices Act (FDCPA): Compliance Risks, Consumer Protections & Collection Controls

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The Fair Debt Collection Practices Act (FDCPA) remains one of the most important consumer protection laws impacting debt collection activities. Enforcement actions, consumer complaints, litigation exposure, and reputational risk continue to rise for organizations involved in collecting consumer debt directly or through third parties.

This program provides a practical review of the FDCPA, including prohibited conduct, communication restrictions, validation notice requirements, harassment risks, litigation hot spots, and vendor oversight expectations.

Participants will also learn how the FDCPA interacts with modern collection channels such as email, text messaging, voicemail, and digital communications. The session focuses on helping organizations build compliant, operationally sound collection practices that reduce risk while maintaining professionalism and consumer trust.

Items to be addressed:

• Purpose and Scope of the FDCPA
• Who Is Covered Under the Law
• Prohibited Practices and Harassment Risks
• Communication Timing, Frequency, and Channel Restrictions
• Validation Notices and Consumer Rights
• Email, Texting, and Digital Collection Compliance
• Disputes, Cease Requests, and Documentation Standards
• Third-Party Vendor and Servicer Oversight
• Litigation, Enforcement, and Complaint Trends
• Key Takeaways and Q&A

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