Using Effective Feedback to Improve Team Performance
Expired
Program Number
3390
Program Date
2023-04-18
CLE Credits
1
In this content-rich program, we will look at ways to give effective feedback using the SBI (Situation-Behavior-Impact) method. We will discuss ways to reduce defensiveness and maximize the utility of effective feedback.
Specifically, we will cover:
How do create an environment where feedback is best received
Active listening
Brain science about giving feedback and conducting difficult conversations
When to give feedback, both positive and constructive
How to give effective feedback using the SBI method
Tips for giving and receiving feedback
How creating a culture of feedback dramatically improves team performance
How feedback is critical for engaging and retaining talent