Celesq® Attorneys Ed Center

Responding Effectively to Conflict, in the Workplace and at Home

Program Number: 3147

Program Date: 03/11/2021


The large majority of life disrupting conflicts occur in two arenas: families, and workplaces. In both, conflict can be either a negative or a positive force, depending on how it is handled. If we handle it reactively, it usually becomes negative. But if we handle it by responding rather than reacting, it can become positive and constructive. It can actually add value to relationships whether at work or at home. For practicing attorneys, the impact of negative conflict at home or in the office can be a serious problem. This seminar explains what it means to respond rather than react in conflict situations, and why doing so has powerful constructive impacts. It then presents several specific behavioral strategies for responding effectively to conflicts.

Learning Objectives:
• To understand the dynamics of conflict interaction in general, as documented by research in many fields.
• To understand the positive potential in conflict, despite the difficult challenges it presents.
• To identify the key differences between reacting and responding in conflict situations.
• To learn four specific and proven methods for responding effectively in conflicts, and recognize their positive impacts.

$95.00Audio Tape Add to Cart

Available in states

California, Colorado Eligible, Florida, Georgia, New Jersey Eligible, New York, Texas Self Study

Credit Information

50 minute credit hour - 1.00 General CLE credit
60 minute credit hour - 1.00 General CLE credit

State Program Numbers


Robert A. Baruch Bush, J.D.

Hofstra University School of Law

Robert A. Baruch Bush, J.D., is the Rains Distinguished Professor of ADR Law at the Maurice A. Dean School of Law at Hofstra University, where he teaches courses on mediation, ADR and other subjects. He has practiced, taught and written about conflict resolution and mediation for over thirty-five years. Professor Bush is the author of five books and over thirty articles and chapters on mediation and ADR; his work is widely cited by other scholars and excerpted in many major texts. He serves on the Editorial Boards of Conflict Resolution Quarterly and the Israel Journal of Conflict Resolution. He has lectured and conducted training all over the U.S. and Europe, and led the team that helped the U.S. Postal Service design a nationwide program for mediating workplace conflicts. Bush is Co-Founder and Board Member of the Institute for the Study of Conflict Transformation (ISCT), a nonprofit think-tank devoted to developing resources on the transformative approach to conflict and intervention. Together with Joseph P. Folger, he co-authored The Promise of Mediation (1994, 2d ed. 2005), a book that has been called one of the most influential works on mediation in the last decade.