Improving the Law Firm-Client Relationship with Technology to Create Transparency & Set Clear Expectations

Program Number: 2905

Program Date: 01/23/2019


When clients complain about their firm, their dissatisfaction often boils down to a lack of communication around costs. A law firm can achieve the best outcome in the world, but when clients get bills they did not expect and do not understand, the relationship will be compromised.

Experienced litigator and business-of-law expert Catherine Krow will explain how technology can change this dynamic. With collaborative tools and data analytics, lawyers can provide an unprecedented level of transparency and communication around scope, staffing, costs, and the financial implications of changing circumstances. When the expectations are clear all the way through the matter, there are fewer unpleasant surprises breaking down the attorney-client relationship

$95.00Audio CD Add to Cart $95.00Online Audio Add to Cart

Available in states

California, Colorado Eligible, Florida, Georgia, New Jersey Eligible, New York, New York - BOTH New and Experienced Attorneys, Texas Self Study

Credit Information

50 minute credit hour - 1.0 CLE Credit, based on a 50-minute credit hour
60 minute credit hour - 1.0 CLE Credit, based on a 60-minute credit hour

State Program Numbers

Credit Eligible for BOTH Experienced and New Attorneys in NY


Catherine Krow, Esq.

Digitory Legal

Catherine Krow founded Digitory Legal to help lawyers and in-house legal departments respond to an evolving market and to solve cost-management challenges in ways that promote trust and collaboration between attorneys and clients.

Catherine practiced law at top-tier firms for seventeen years, most recently as a Litigation Partner at Orrick, Herrington & Sutcliffe LLP. She began her legal career at Simpson Thacher & Bartlett (NY and Palo Alto) and joined Orrick’s San Francisco office in 2003.

Catherine has represented companies and individuals in a wide variety of complex litigation matters, including: class actions, commercial disputes, employment litigation, internal investigations, patent cases, product liability trials, trade secret matters, securities litigation, and white collar criminal cases.